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Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 


To start a return, you can contact us at customercare@fuchusi-led.com tell us why you want to return the item and we will then have this on record and instruct you how to return item. Please type in your order number and any images will help us refund you quickly

Items should be in their original state as you received them, where the product was damaged in tansit please send us images and we will send instructions what to do next.


Damages and issues 


Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 

Unfortunately, accidental damage or damage caused in your possession will not be accepted as returns

Refunds

Once a return has been accepted the refund is issued immediately but may take up to a week to show in your account, this will depend on who you bank with or the method of payment you made.

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